Privacy Policy

Bonza Casino may collect information that is reasonably needed to provide an online casino account and operate our services. The information collected depends on how you interact with the website, the account features you use and the legal checks that apply to online gambling services. Some information is provided directly by you, while other information is collected automatically when you use the website.

Account and identity information

When you register or manage an account, we may handle details such as your name, date of birth, contact details, username, account preferences and information used to confirm that you are the account holder. We may also collect information about responsible gambling settings, account restrictions, communications and your interactions with our support team. This information helps us create and administer your account, provide relevant assistance and maintain the security of the services.

Verification information

To verify identity, age, eligibility or the source of activity where required, we may request or receive verification documents and related information. This can include documents or details used for identity checks, address checks and fraud or security reviews. Verification information is handled for account protection, compliance and risk management purposes. Players should only provide documents through the approved channels made available by the website and should avoid sending unnecessary personal information.

Payments and transactions

We may record deposits, withdrawals, bets, wins, losses, payment status, transaction references and other account activity. Payment providers may process payment details on our behalf, and we may receive information needed to confirm or reconcile a transaction. We do not ask players to provide payment information through unapproved channels. Transaction records help us operate the account, investigate disputes, prevent misuse and meet record-keeping obligations.

Device, usage and cookie information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device characteristics, language preferences, pages viewed, approximate location derived from technical data, login events and information about how the website is used. We may also collect information through cookies and similar technologies. These records help with security, troubleshooting, performance, analytics and the presentation of website content.

Personal information is used only for purposes connected with providing, protecting and improving the services, or for other purposes that are reasonably expected in the context in which the information was collected. Depending on the circumstances, this may include the following:

• Creating, maintaining and administering your Bonza Casino account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account ownership.
• Carrying out anti-fraud, anti-money laundering, security and risk checks.
• Detecting suspicious, unlawful, unauthorised or irregular activity.
• Providing customer support, responding to enquiries and resolving complaints.
• Communicating with you about your account, service changes, security matters and transactions.
• Sending marketing communications where permitted and where you have given any consent that is required.
• Understanding how the website is used and improving its features, reliability and accessibility.
• Meeting legal, regulatory, tax, dispute-resolution and responsible gambling obligations.
• Enforcing applicable terms, protecting our rights and the rights of players, and maintaining a safe gaming environment.

Where information is used for marketing, you can withdraw your consent or opt out of promotional communications at any time. Withdrawing marketing consent does not usually stop service-related messages, such as account, security, transaction or verification communications, because those messages may be necessary to provide the service.

Lawful handling and necessary information

We handle personal information on grounds that may include providing a service you request, taking steps to manage your account, meeting legal obligations, protecting security and preventing fraud, and pursuing legitimate operational purposes. Some information is necessary for registration, verification, payments or ongoing account administration. If you do not provide information that is reasonably required, we may be unable to open an account, complete a transaction, respond fully to a request or continue providing some services.

Sharing information

Personal information may be shared with service providers and professional advisers that help operate the website and related services. These parties may support payments, identity and verification checks, fraud prevention, technology, hosting, security, customer support, communications, analytics, auditing or dispute handling. Information may also be disclosed where reasonably necessary to protect players, prevent unlawful activity, comply with a valid legal requirement or respond to an authorised request.

Service providers are expected to handle information only for appropriate purposes and with suitable safeguards. Some providers or systems may be located outside Australia. Where information is handled overseas, reasonable steps are taken to support its protection and to manage the relevant privacy risks. We do not sell personal information for unrelated purposes.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is used. Bonza Casino may use them to keep players signed in, remember preferences, support essential functions, protect accounts, understand website performance and help provide relevant communications or content. Some cookies may be placed by service providers working on website functionality, analytics or security.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all cookies, or receive a notice before a cookie is stored. If essential cookies are disabled, parts of the website may not work correctly, and account or gaming functions may be affected. Browser controls can vary, so refer to your browser's help information for instructions.

Security of information

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. Measures may include access controls, secure systems, monitoring, verification procedures and staff or provider requirements. No website, online transmission or electronic storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private and contact support promptly if they believe an account has been accessed without permission.

Keeping information

Personal information is kept only for as long as it is reasonably required for the purposes described in this Privacy Policy, unless a longer period is needed or permitted. Some account, identity, transaction, security and communications records must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or de-identified, subject to technical, legal and dispute-related requirements.

Links and third-party services

The website may contain links to third-party websites, payment services or other platforms. Those services may have their own privacy policies and terms. This Privacy Policy does not control how independent third parties collect or use information. Players should review the relevant privacy information before providing personal details to another service.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to your personal information. These may include asking for access to information held about you, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications. You may also ask questions about how your information is handled or raise a concern about a privacy matter.

Making a privacy request

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@bonzacasino-aus.com. Please explain your request clearly and include enough information for us to identify your account and understand what you need. For security, we may need to verify your identity before releasing information, changing account details or completing a request.

A request to delete information may not be completed where records must be retained for legal, security, fraud-prevention, dispute-resolution or other legitimate purposes. In those cases, we will explain any relevant limitation where appropriate. Closing an account does not automatically remove all records, and it does not necessarily withdraw information that must be kept under applicable requirements.

Changes and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on the website, and the date or other notice may be updated when appropriate. Players should review this page periodically. If you have a question about this Privacy Policy or the handling of your personal information, contact support@bonzacasino-aus.com.