Responsible Gaming

Gambling involves risk, and there is no guaranteed strategy for winning. Games are based on chance or other outcomes that cannot be controlled by a player. Previous results do not determine future results, and a losing run does not mean that a win is due. Treat every wager as entertainment and only use money that you can comfortably afford to lose.

Before you play, consider how gambling fits within your budget, routine and personal circumstances. Decide how much time and money you are prepared to spend, and keep to those decisions. Do not gamble with money needed for rent, bills, food, education, debt repayments or other essential expenses. Gambling should never be funded by borrowing, selling possessions or using credit that you cannot repay.

Avoid gambling when you are upset, stressed, tired, affected by alcohol or drugs, or trying to escape personal problems. These situations can make it harder to make balanced decisions. Never chase losses by increasing your stakes or continuing to play in the hope of getting money back. A loss is not a reason to risk more.

• Set a spending limit before you begin and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Do not use gambling to earn an income or pay debts.
• Do not borrow money or ask others to fund your play.
• Avoid making gambling decisions while drinking alcohol or using drugs.
• Remember that promotions, rewards and free-play offers do not remove the risk of losing money.
• Keep your account secure and do not allow other people to gamble using your account.

A practical plan can help you stay in control. Write down a gambling budget that is separate from your normal living expenses. You may also choose a daily, weekly or monthly spending amount and decide how long a session will last. If you are playing more often than planned, spending more than planned or finding it difficult to stop, take action early rather than waiting for the situation to worsen.

Depending on the services available to you and the requirements that apply, account tools may include deposit limits, loss limits, time reminders, breaks, cooling-off periods or account closure. These tools are designed to support your decisions, but they do not guarantee that you will never experience gambling harm. Read the conditions for any control carefully and choose settings that reflect your own circumstances.

Consider these steps before playing

1. Decide the maximum amount you can afford to lose without affecting your daily life.
2. Choose a session length and schedule breaks before you start.
3. Remove saved payment methods or reduce access to extra funds if this helps you stay within budget.
4. Tell someone you trust about your limits and ask them to help you remain accountable.
5. Review your gambling activity regularly and change your approach if it no longer feels comfortable.
6. Take a longer break or close your account if you are unable to follow your own limits.

If you ask Bonza Casino about a break, limit, account closure or other responsible gaming measure, support staff may explain the options available under the applicable procedures. Some account actions may not be reversible immediately, and restrictions may apply for a set period. You should not create another account to avoid a restriction or ask another person to place bets on your behalf.

Gambling harm can affect finances, relationships, work, study, health and wellbeing. It can develop gradually, and you do not need to wait until there is a serious financial loss before seeking help. If gambling is causing worry, conflict or loss of control, support is available.

Possible warning signs

• Spending more money or time gambling than you intended.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Feeling restless, irritable or anxious when trying to stop.
• Chasing losses or increasing stakes to try to recover money.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, missing bills or selling belongings because of gambling.
• Gambling during work, study, family time or other important commitments.
• Arguing with people close to you about gambling.
• Feeling shame, guilt, hopelessness or distress after playing.
• Trying to stop or cut down but repeatedly returning to gambling.

If any of these signs apply, stop gambling and speak with someone you trust. Consider closing or restricting your account, blocking access to gambling websites or payment methods, and arranging professional support. Do not try to recover losses by playing more. A qualified counsellor or financial counsellor can help you make a plan based on your circumstances.

You can also ask a trusted family member or friend to help monitor your budget, remove access to spare funds or support you while you take a break. If gambling is affecting someone close to you, you can seek advice even if that person is not ready to ask for help. Support is available for partners, family members and other people affected by gambling.

Australian players can seek confidential information and counselling through recognised gambling support services in their state or territory. Gambling Help Online and local government or community services can provide information about safer gambling, counselling, financial concerns and support for affected family members. Search for the official Australian service that applies to your location, or speak with a health professional, counsellor or financial counsellor.

If you feel at immediate risk of harming yourself or someone else, contact emergency services or attend the nearest hospital. If gambling has contributed to urgent financial, family or personal safety concerns, seek immediate help from an appropriate emergency or support service. Your safety comes first.

Age and access

Gambling is intended for adults who meet the applicable legal age and other requirements. Do not allow a person under the legal gambling age to access your account or device. Keep login details private, use available security settings and supervise access to shared devices where appropriate. If you believe another person has used your account, contact the available support channel promptly and change your password.

Our commitment

Bonza Casino aims to provide clear information about gambling risks and to make responsible gaming support available through the account and support options offered on the site. We may ask questions or take reasonable steps where activity raises responsible gaming concerns, subject to applicable requirements and our policies. We may also apply restrictions, decline access or close an account where required.

Responsible gaming tools are not a replacement for personal judgement or professional advice. They work best when used before a problem develops. Review the information on this page, make a plan before you play and be prepared to stop when gambling is no longer enjoyable, affordable or within your control.

For questions about responsible gaming options, account restrictions or taking a break, use the support channel available on the Bonza Casino website. Do not hesitate to ask for help. Taking a break or seeking advice is a sensible step and does not require you to explain more than you are comfortable sharing.